BATHA Mobile Application & Website
Effective Date: 20 August 2025
At BATHA, we value your convenience and time. This Cancellation Policy outlines the terms and conditions under which customers, vendors, and delivery partners may cancel orders placed through the BATHA platform.
Customers may cancel an order before it is accepted or confirmed by the vendor/store. In such cases:
No cancellation charges will apply
The full amount (if prepaid) will be eligible for a refund, as per our Refund Policy
Once an order is accepted and processed by the vendor or dispatched for delivery, cancellation is not permitted, especially for:
Fresh food and cooked items
Medicines or perishable goods
Time-sensitive orders (e.g., express delivery)
Your order may be cancelled from our end due to:
Unavailability of product or stock
Incorrect delivery address or unreachable contact
Vendor operational issues (e.g., store closed, system error)
Violation of BATHA’s terms or suspected fraudulent activity
If the order is prepaid, a full refund will be initiated as per the Refund Policy.
BATHA reserves the right to limit, suspend, or block user accounts that:
Frequently place and cancel orders without valid reasons
Engage in suspicious or fraudulent behavior
Abuse refund or cancellation systems
If a COD order is confirmed and then refused at the time of delivery without a valid reason:
The customer may be marked for limited payment options in the future
Repeated offenses may result in account suspension
Go to My Orders in the BATHA App
Click on the active order and select "Cancel" (if eligible)
Or contact support immediately if cancellation is required urgently
For urgent cancellations or assistance:
📧 Email: bathaenterprises@gmail.com
📞 Phone: +91 9612451533
📍 Address: Thoubal Wangmataba Mathak Leikai, Manipur, India
Note: This policy is subject to change without prior notice. Please review it periodically for updates.
