Refund Policy

BATHA Mobile Application & Website
Effective Date: 20 August 2025

At BATHA, we strive to provide the best experience for every customer. This Refund Policy outlines the conditions under which you may be eligible for a refund when using the BATHA App or website.

1. General Conditions for Refund Eligibility

You may request a refund under the following circumstances:

The ordered product was not delivered or delivered to the wrong address
The product delivered was damaged, expired, or not as described
The order was cancelled before vendor/store confirmation and dispatch
You were wrongfully charged due to a system or payment error

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

The order was confirmed and dispatched but later cancelled by the user
The user provided incorrect delivery information
Delay in delivery caused by traffic, weather, or unavoidable external factors
Food, medicine, or perishable items that are already delivered and consumed or used

3. Refund Request Process

To request a refund, users must:

Contact our customer support team within 24 hours of the issue
Provide order ID, proof of issue (e.g., photos), and a brief explanation
Allow our team to investigate and validate the claim

All refund requests will be reviewed within 2–4 business days.

4. Refund Method and Timeline

Refunds (if approved) will be processed to the original payment method (e.g., UPI, card, wallet)
Refunds may take 2 – 3 business days to reflect in your account, depending on your bank or payment provider
In case of Cash on Delivery, refunds will be provided via bank transfer or UPI after verification

5. Contact for Refund Issues

If you believe you are eligible for a refund or face any issue regarding payment, please contact:

📧 Email: bathaenterprises@gmail.com
📞 Phone: +91 9612451533
🏢 Address: Thoubal Wangmataba Mathak Leikai, Manipur, India

Note: BATHA reserves the right to decline refund requests that do not comply with this policy or appear fraudulent in nature.